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Patient Satisfaction Survey


Summary of Findings

2013 Key Highlights – Procedure & Consultation Survey

We Scored ABOVE The National Average!

Procedure Survey Results

QuestionOur ResultNat. Results
When you called for an appointment, were you satisfied with the response from the person who answered the telephone?4.794.05
How acceptable was the amount of time spent in the reception area and examining room before seeing the doctor?3.983.86
Did the doctor spend an appropriate amount of time with you, answer your questions, and explain medical procedures and treatments to your satisfaction4.814.28
How satisfied were you with the doctor’s diagnosis and treatment recommendations?4.764.22
If a procedure was recommended, did the doctor discuss with you in detail, information regarding the need for the recommended procedure(s) to your situation?4.774.22
If you had a procedure, were you satisfied with the results?4.654.02
When discussing fees for your visit or procedure, did your find our staff to be:[br]Friendly and Courteous?[br]Helpful?4.73[br]4.694.02[br]4.05
Would you recommend our practice to your friends?[br]Percent of “Yes” Responses[br]Percent of “No” Responses[br]Percent of “Maybe” Responses97.5%[br]0.0%[br]2.5%94.9%[br]2.8%[br]2.4%

Patient Comments

“All the people in the office are very professional. They make you feel welcomed with a warm reception always.”

“Dr. Halaas went beyond my expectations. She is concerned about her patients, and makes them feel very comfortable.”

“Dr. Halaas is an excellent plastic surgeon. She takes time with her patients and tried to satisfy them in every way.”

“I just can’t say anything negative. EVERYONE works as a team! They all go above and beyond the call of duty!”

“Dr. Halaas and the employees are exceptional. I highly recommend Dr. Halaas.”

“Dr. Halaas is amazing. She changed my life for the better. She is very professional, friendly, and superb doctor. Made me feel very comfortable before, during, and after my procedure. Amazing staff as well! I would strongly recommend Dr. Halaas.”

Dr. Halaas - In the Media

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