Patient Satisfaction Survey

There's nothing like feedback from actual patients to tell the truth. We invite you to check out our scores from patient satisfaction surveys below, and to leave one of your own.

Overview

Directional in nature, Allergan has collected Patient Surveys for over 10 years
Compared to national database of over 15,000 patients
A series of 15 questions evaluate everything from initial patient contact by phone and with office personnel, to MA involvement, MD consultation, follow-up, interaction with billing, and general perception
Patients respond anonymously, scoring providers on a scale of 1 to 5
Patients have the option to leave comments

Summary of Findings

2013 Key Highlights – Procedure & Consultation Survey

When you called for an appointment were you satisfied with the response from the person who answered the phone? 4.79/5.00, +0.74
When discussing fees for the visit, or the procedure, did you find our staff to be: Friendly and courteous: 4.73/5.00, +0.71

97.5% +2.6 over the national average of patients would recommend the practice to their friends
Your satisfaction with the amount of time the doctor spent with you answering questions, explaining the procedure and treatment options. 5.00/5.00, +0.54
If you had a procedure, were you satisfied with the results? 4.65/4.02, +0.71

We Scored ABOVE The National Average!

Procedure Survey Results

Question	Our Result	Nat. Results
When you called for an appointment, were you satisfied with the response from the person who answered the telephone?	4.79	4.05
Did the doctor spend an appropriate amount of time with you, answer your questions, and explain medical procedures and treatments to your satisfaction	4.81	4.28
How satisfied were you with the doctor’s diagnosis and treatment recommendations?	4.76	4.22
If a procedure was recommended, did the doctor discuss with you in detail, information regarding the need for the recommended procedure(s) to your situation?	4.77	4.22
If you had a procedure, were you satisfied with the results?	4.65	4.02
When discussing fees for your visit or procedure, did your find our staff to be:[br]Friendly and Courteous?[br]Helpful?	4.73[br]4.69	4.02[br]4.05
Would you recommend our practice to your friends?[br]Percent of “Yes” Responses[br]Percent of “No” Responses[br]Percent of “Maybe” Responses	97.5%[br]0.0%[br]2.5%	94.9%[br]2.8%[br]2.4%

Patient Comments

“All the people in the office are very professional. They make you feel welcomed with a warm reception always.”

“Dr. Halaas went beyond my expectations. She is concerned about her patients, and makes them feel very comfortable.”

“Dr. Halaas is an excellent plastic surgeon. She takes time with her patients and tried to satisfy them in every way.”

“I just can’t say anything negative. EVERYONE works as a team! They all go above and beyond the call of duty!”

“Dr. Halaas and the employees are exceptional. I highly recommend Dr. Halaas.”

“Dr. Halaas is amazing. She changed my life for the better. She is very professional, friendly, and superb doctor. Made me feel very comfortable before, during, and after my procedure. Amazing staff as well! I would strongly recommend Dr. Halaas.”

Click Here to View The Latest Patient Reviews

Written by Dr. Halaas

Safety of our Employees

Each day we are taking our employees temperatures and going over a questionnaire to make sure we are all in the best of health. If anyone has a temperature over 100.4, or has fever, sore throat, chills, loss of taste, cough, shortness of breath, muscle pains, or headache, they will be asked to leave and go see their primary care doctor, or go get tested.

If an employee has been in contact with someone with Covid, we will ask them to get themselves tested, or they will have to quarantine themselves for two weeks.

We have installed a sneeze guard at our front counter for the safety of both our employees and our patients.

Safety of our Patients

Patients must sign up for our patient portal before coming to their appointment

Information to get into the portal will be emailed immediately after making an appointment

Information to be completed will be medical history as well as a Covid questionnaire

Covid questionnaire must be completed for EVERY visit patient makes until further notice

We also have a patient app, MyPatientVisit, that we can communicate with the patient when we are ready to see them

All patients must wear masks to their appointment.

We ask patients to come to their appointment alone. Minors may be accompanied by an adult.

Temperature will be taken at the door.

If they have a temperature over 100.4 they will be rescheduled and asked to go see their primary care doctor

Once patient has been cleared, we will escort them to their suite where they will be treated.
We have removed water and snacks from our waiting area, as well as all pamphlets regarding services.

Each room will be thoroughly disinfected in between patients
We encourage telehealth consults beforehand, so we can make a plan for when patients do come into office.